Night Time Call Center Services
Night Time Business Call Center
Overnight Call Center
Emergency Call Center
24-7 Call Center
Overnight Call Center
How does your business manage calls received Overnight? If your customers and clients can’t conveniently do business with you, you missing sales opportunities. Overnight Call Center guarantees that your calls are always answered after hours, providing live customer service and support 24 hours a day.
At 3 a.m., you need the best and the brightest answering your calls. You need only the best and the brightest to answer your calls. Overnight Call Center live operators have the experience and energy to manage your call center account, taking the same care to do the job right, just as you would. Overnight Call Center live operators are trained to deal with a wide range of customer personalities, answering all callers with with friendly professionalism.Overnight Call Center live operators continually go above and beyond the call of duty for your callers, making sure that transactions are accurate and that your caller is satisfied.
Overnight Call Center makes it easy for you to customize a call center account uniquely designed for your company. When you sign on with Overnight Call Center, we’ll work with you to create a customized script that always sounds natural, never forced. Overnight Call Center live operators do more than answer calls in your company name.
Order-taking. Overnight Call Center live operators answer your late night customer calls and assist callers through order-taking. With information provided by you, live operators learn your products and service lines so they can accurately provide information about who you are, what you do and what you offer. Do you need agents who are able to cross-promote and up sell? Overnight call center can effectively engage your callers with your offers and specials. Because we’re fully PCI Compliant, Overnight Call Center can receive payment information, which will be securely forwarded directly to your business.
Priority Notification Some businesses need emergency Overnight coverage and staff members remain available to handle emergencies during off-hours. In addition to sending flagged messages and emergency paging, Overnight Call Center live operators can transfer your priority calls directly to your on-call personnel Live operators take detailed, accurate messages, forwarding them to your voice-mail, smart phone, fax, pager, or e-mail.
Appointment Setting Overnight Call Center makes it easy for you to schedule time to meet with your clients. A live operator accesses your web-enabled appointment calendar and checks your schedule, finding available appointment times based on your preferences. Callers can always quickly schedule appointments during your office hours, and never hear a busy signal.
RSVP and Guest List Management. Coordinating events is easy through Overnight Call Center. Guests can call in at any time to RSVP with an Overnight Call Center live operator. Live operators record guest contact information, sending you a complete guest list to your business.