Night Time Call Center FAQ, Night Time Call Centers FAQ,Overnight Call Center Service FAQ,24 Hour Call Center FAQ

Night Time Call Center FAQ

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1. How fast are your operators?
Night Time Call Center guarantees your calls are answered without delay: our operators answer your calls in 5.5 seconds or less. Night Time Call Center’s call drop rate is one of the lowest in the industry, due to over 70 ports available from our telephone switchboard.

2. Do you have sufficient people to answer my calls?
Night Time Call Center has over 500 spots available for operators in our multiple call center locations, guaranteeing you have the necessary operators to head your account.

3. Who monitors your operators?
Each Night Time Call Center operator is closely supervised. Supervisors closely monitor performance on each account. We have an estimated 2 supervisors for every 8 Night Time Call Center operators on duty. Night Time Call Center supervisors work hard to make sure each operator works to the best of his or her potential, and we record each call for quality control.

4. Do you double bill?
At Night Time Call Center, you’ll never be surprised by a hidden charge or unexpected fee. We never double bill, and each call accommodates your choice of message delivery. Night Time Call Center also offers front end voice-mail free of charge, so callers can choose to leave a message or they can have live operators forward their priority call.

5. Are you PCI compliant?
Night Time Call Center is fully PCI certified through SecurityMetrics independent auditing systems after passing an entire network vulnerability scan. To maintain our secure network and strong access control measures, we undergo these scans at least 4 times a year.

6. I run a hospital. How do you protect patient confidentiality?
Night Time Call Center is fully HIPAA compliant. We rigorously train our operators to understand how HIPAA compliancy procedures operate within Night Time Call Center, and we shred any paper document containing patient information.

7. What happens to my calls if there’s a natural disaster?
Night Time Call Center back up generators and servers make it unlikely that we’ll be affected by a natural disaster. In the rare event there is a problem, your calls are automatically transferred to one of our subsidiary call center locations.

8. How long does it take to start service?
We process all service requests within 24 hours. Most new Night Time Call Center accounts are activated within 3 to 5 business days; however, we can get many accounts up and running within 1 – 2 business days.